Products
Order
Payment
Shipment
Wholesale
DropShip
Special Sale / Discount
Return / Refund
Frauds / scams
APO
Contact

Products
Bigtimekicks is not affiliated with Nike, Gucci, Burberry, Louis Vuitton, Timberland, Jacob and Co. or any of the authentic manufacturers. 
 

1.  Are these items authentic originals or factory variants?
We do not claim these items to be original or authentic. We only guarantee that the quality of our products is second to none. A huge amount of time has been spent on sourcing for manufacturers with the highest quality in China/Asia. This means picking out only the top 10% of all manufactures there are.

All of our items are shipped directly from the factory and have never been worn, tried on, or laced up.  Although they are factory variants, the discrepancy between them are very subtle at most.  For this reason alone, we cannot guarantee authenticity of the product, but can assure you that you will be satisfied with the product that is ordered.

2.  Why the items in you web is cheaper than others?

   We sell directly to end customers at ex-factory price which means you cut the cost paid to any middlemen;

3.  Do the shoes come with original box and retro card?

Yes, all shoes come with brand new boxes and retro cards (if any) at the time of shipping. However due to the fact the they are shipped a long way from China, there is no guarantee that the packaging will not suffer from damages caused by international and domestic shipping companies as well as inspection by the customs.

4. How to decide the size?

We reserve the right to automatically pick half a size bigger without notice when the exact size you order is unavailable. Half a size represents only 1/8 inches difference.
Bape shoes run half to one size smaller than the true size. All sizes are larger than 10 may run half a size smaller.

Order
1.  How to order?

• Register and create an account, and make sure the contact information is valid.
• Log in your account
• Choose products by categories or search for a particular item no.
• Select the size
• Add to the shopping cart
• Review the order summary and enter your discount coupon code if you have one.
• Checkout
• Confirm the order, then select your payment option from a list, and be forwarded to the appropriate third party secure websites for payment processing.

2.  What is the customer's responsibility?
Customers must be reachable via email and/or phone. These are the only two ways we contact our customers. It is extremely important that:
a. your email addressshould be one that you most often use, and you should check your junk mailbox to see if our emails end up there,
     b. your phone numberis in use and your voicemail (in any) is not full.
 

3.  Why I have duplicated order?
Once the payment failed or was declined, you should click “reorder” to arrange the payment again. And the duplicated ones will be canceled if you require.

4. What can I do if the item is out of stock?

All items are subject to availability. There is limited stock for each item. When an item goes out of stock at the time the order is placed, normally it will be replenished in a week.
You will be contacted by email or phone and required to choose another products for replacement once the ordered item is found out of stock.
Therefore, please make sure you are available by the email and the phone you provide in your account.

5.  What can I do after payment?
After the payment is completed, we will inform you via email or give you a call.
After that, You shall check your email box in 2-3 days for tracking number.
 

6. How long does it take to process my order?
We begin processing your order immediately after we receive your payment. It takes 7 to 15 days to arrive at your door. At this time, however, ladies shoes are subject to longer lead time up to 2 weeks to process.

7. How can I get an even better price? Do you wholesale?
Frequently we will put some items on sale. We also do wholesale and dropshipping. Please email directly to wholesale@bigtimekicks.com.

Payment
1.  What payment method do you accept?
We accept Visa and Mastercard credit/debit card securely through third party payment gateways, as well as Paypal, Alertpay. We also offer attractive discounts and faster processing for cash payment through Western Union and MoneyGram. We currently do NOT accept personal checks and money orders.
Payment Option 1:  Alertpay (Accept Visa, MasterCard, AMEX)
Payment Option 2:  Paypal(Accept all payment types including credit cards, debit cards, and bank transfers, and receive money instantly)
Payment Option 3:  Western Union/ Money Gram

2.  How to pay via Western Union

Western Union is fastest way to transfer money worldwide. With its cheaper charge and convenient office locations, we are prefer to accept this payment method. You can also use credit card to do transfer with Western Union. You can simply click http://www.westernunion.com to find the nearest-by western union office.
Western Union Info:
First name: YIPING
Last name: XU
City: Shen Zhen
Country: China

After you make it, you need to tell us the following information so that we will pick up the money:

• MTCN numbers (10 digital numbers)
• Sender's full names who sent the money
• Exact amount you paid and which currency you paid
• Sender's country origin
• Senders' telephone number

You must fill the receiver's right names, otherwise we cannot pick up the money and you have to correct the names again.

3. How to pay by Alertpay?

(1) AlertPay functions exactly like PayPal. 
(2) AlertPay accepts all major credit cards including AMEX.
(3) Be reminded that your order will not be updated to "Payment Received" until we manually do so, which takes up to 24 hours after you paid. Please be careful not to make duplicate payment.
AlertPay is the rising leader in secure online payment solutions that was founded to facilitate safe instant payments between individuals and online businesses.

Shipment
1.  How to Ship?
Our default shipping method is EMS, USPS, general shipping time is 6-8 business days. Tracking no. provided and free shipping to your door.

2. How long will be took while shipping?

General shipping time is 6-8 business days, while our competitors take weeks after weeks. Tracking no. provided and free shipping to your door.

3.  How to get the tracking no.?
 Tracking numbers are sent by system to your email address automatically;

4.  How to get the shipping status?
To check the shipping status on www.usps.com or on http://www.ems.com.cn/english-main.jsp

5.  Why I cannot get the package on time?
Usually, it takes 6-8 days to ship to your door.
Sometimes, the delivery may be delay because of the weather or the holiday.

6.  Is overnight shipping available?
Unfortunately there is no overnight shipping available for international shipments. The order is always shipped directly from China via major international express services like EMS, USPS, TNT, DHL, UPS and FedEx.

7.  When will the shipment be arranged?
The shipment will be arranged after the payment is received.
All orders are processed in China only after we receive your payment in full.
Processing takes 1-3 business days.
Shipping takes 5-7 days from placing your order to getting your items.

Wholesale
1.  What is the wholesale price?
The wholesale price depends on the retail price and the quantity you ordered.
Please contact Wholesale@bigtimekicks.com for wholesale offer.

2.  If you are a wholesale, how to pay?
Considering the security of the international transaction, we don't accept credit card payment or PayPal for the wholesale. 
Western Union and Money gram provide wholesale discount.

3. What is the policy to the wholesaler?

MOQ: 12,  mix and match.

Wholesale Price: $10-15 wholesale discount is offered, varied with Product Categories.

Payment: Western Union, Money Gram, T/T

Shipping fee: Free Shipping to US, CA, UK, etc.

Shipment: carton package for shoes. Shoes are shipped separately with 7 pairs in per package.

You can also claim to have one package shipment, which is arranged by EMS or UPS. Custom Taxes is on buyers' side.

DropShip
1. What about your Drop Ship policy?
We do drop ship.
It is noted that Drop Ship discount is only allowed for order with MOQ =6 (mix and match) and all items should be sent to a same address.

You can fill in the shipping address when you check out your shipping cart. And your remarks about drop shipping are highly appreciated on comment column.
If you are a reseller, commission is to be paid.

Commission is to be paid out per weekend via Paypal. Also Commission can be used to pay your orders in next week.
Special Sale / Discount

• Whether there is some sales promotion during Valentine’s Day?

Yes. There are $5 off the special products once you apply the coupon code “love” when checkout.
The special offer is from 1st Feb to 15th Feb 2010.

• What is coupon?

Coupon is Discount code. You can also share it with your friends.

Frauds / scams
1.  What should I do to protect myself from scams?

With the booming of online businesses comes frauds and scams. Today there are thousands of such websites on the internet. Here are some tips:

If it sounds too good to be true, it usually is. When you see a website selling at $35 or $40 a pair, don't congratulate yourself too early. If you buy from them you probably will never see your money again, nor will you receive your merchandize.

If a website does not accept credit card as a payment method, don't waste your time. No matter how attractive their catalog looks, it's copied from elsewhere anyway. These types of websites oftentimes are the same ones that sell at $35 or $40 a pair.

Is it a good idea to buy from websites that advertise in the right hand side of Google search? Maybe not. Advertisement costs thousands of dollars, and it eventually comes out of the consumer's pocket of course. Worse, scammers can simply take your money and advertise more, without sending you anything.

Always does a background check on the website? Go to www.whois.sc and look under Registry Data, which tells you when this website was created. Any website that's created only a few months ago is not worth your time.

Return / Refund
1. What is the return/refund policy?
Because this is an international business, all sales are final. We are unable to accept returns or exchanges due to reasons such as a change of mind, or a minor difference from the item shown in picture. Albeit, we are open to communication with customers regarding any such issues. For details please refer to our Conditions of Use section.

2. What can you do after receiving the wrong item or size?
Some digital pictures of the shoes and the size tags are required as evidence for us to investigate.
We are not responsible for the shoes already worn.
We also reserve the rights to ship half size bigger shoes without notice, as mentioned above in "a special note on shoe size".
You are responsible for the cost of shipping the items back for an exchange.

APO

What should be noticed if it is a APO/FPO address?

When on payment page, the address you offer must be your actual country where you are located.
For more information, please click this link:
http://www.bigtimekicks.com/apo

Contact

1. What is the best way to reach you and get a reply to my questions?

Communication with customers is our number one priority. We can be easily reached by the following ways:

Live support – Click Here - they are mainly for sales related inquiries.

Phone and voicemail – Tel: 1-760-526-6620 - for customers who already have an order with us we will provide our number to call.

Visit in person - if you are travelling in South China, we will be happy to meet you.

2. How to contact our representative?

With live support online, Click Here

3. When is Customer service available?

We will online during:
Monday - Saturday - 9am-6pm GMT+08:00
Sunday/National Holiday - Closed
We are located in China. Time can be checked on http://timeanddate.com

 4. What if I still have questions?

Read our "Conditions of Use", or click here to send us an inquiry via email. Please do ask all questions before buying.